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Reviews of Tropicana Atlantic City

3.5 out of 5
Tropicana Atlantic City
2831 Boardwalk, Atlantic City, NJ

Reviews

6.8
Rating 10 - Excellent. 3756 out of 12068 reviews" "
Rating 8 - Good. 2693 out of 12068 reviews" "
Rating 6 - Okay. 1968 out of 12068 reviews" "
Rating 4 - Poor. 1587 out of 12068 reviews" "
Rating 2 - Terrible. 2064 out of 12068 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service excellent. Security service excellent too and very helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Priscilla

Travelled with partner
Front desk gentleman was very helpful quick and efficient!
Stayed 1 night in Mar 2024
Response from Shelle on 29 Mar 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

8/10 Good

Stephen

Liked: Amenities
Nothing
Stayed 1 night in Mar 2024
Response from Shelle on 29 Mar 2024
Amazing score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

George

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a casino.
Stayed 2 nights in Mar 2024
Response from Tropicana Hotel Leadership on 28 Mar 2024
Thank you for staying with us and providing feedback! We hope to see you again soon!

4/10 Poor

Kellie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed in Chelsea towers and no where did it state that you had to take 2 esclatirs plus an elevator and walk 1 mile after that just to get to your room..no ice machine on your floor had to get ice on the 19 floor..pillows were small ans uncomfortable
Stayed 1 night in Mar 2024
Response from Tropicana Hotel Leadership on 28 Mar 2024
We are sorry to hear your experience was not ideal. We will be sure to share this feedback with our teams and hope that we are able to do better in the future. Thank you.

4/10 Poor

Maju

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tropicana Hotel Leadership on 28 Mar 2024
We are sorry to hear your experience was not ideal. We will be sure to share this feedback with our teams and hope that we are able to do better in the future. Thank you.

8/10 Good

Monique, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay. My only complaint is a lack of staff. There seems to be a shift towards self service kiosks, which DO NOT work. I was unable to complete my check in or check out using the kiosk. I then had to schlep to another floor to find someone to assist me. I watched one of the kiosks swallow a woman’s ID and she had a very hard time finding someone to help her retrieve her ID. The staff I encountered were friendly. No issue with the actual people, but there needs to be more of them.
Stayed 1 night in Mar 2024
Response from Tropicana Hotel Leadership on 28 Mar 2024
We are sorry to hear your experience was not ideal. We will be sure to share this feedback with our teams and hope that we are able to do better in the future. Thank you.

8/10 Good

Marleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shelle on 29 Mar 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

kyron, glen cove

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Didn’t have to leave resort everything was convenient.
Stayed 1 night in Mar 2024
Response from Tropicana Hotel Leadership on 27 Mar 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

6/10 Okay

Shavon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food options. Would have loved a microwave inside room for heating up restaurant food.
Stayed 3 nights in Mar 2024
Response from Tropicana Hotel Leadership on 27 Mar 2024
Thank you for staying with us and providing feedback! We hope to see you again soon!

10/10 Excellent

Angelina

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very good.
Stayed 1 night in Mar 2024
Response from Tropicana Hotel Leadership on 27 Mar 2024
Thank you for staying with us and providing feedback! We hope to see you again soon!

10/10 Excellent

Leonie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful I love the way it’s designed everything was perfect my first time staying at this hotel and I will definitely stay there again my family and I had an incredible experience. Honestly the only thing I didn’t like was the guy at the parking booth he was very rude other then that everything was great
Stayed 1 night in Feb 2024
Response from DeZ on 27 Mar 2024
Amazing feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Olga, Naples

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms with an amazing view and an accommodating nice staff
Stayed 1 night in Mar 2024
Response from Angel on 27 Mar 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Mercedes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shaking time, did not take anything more than five minutes. Our bags were brought up to the room very efficiently. And it was the same with checkout very fast and efficient. I will be returning.
Stayed 2 nights in Mar 2024
Response from Angel on 27 Mar 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you could want, dining choices, casino, easy access to boardwalk and beach, indoor shopping. A Vegas feel right here in NJ.
Stayed 1 night in Mar 2024
Response from Angel on 27 Mar 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Tropicana Hotel Leadership on 27 Mar 2024
We are sorry your experience was not ideal. We will be sure to share this feedback with our teams. Thank you.

10/10 Excellent

Kenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great we went for my husband’s birthday weekend. We stayed at the Havana Tower. The room was perfect, very clean and everything was working fine and comfortable. Lots of dining options, shopping, things to do.
Stayed 2 nights in Mar 2024
Response from customer relations on 26 Mar 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Tropicana Hotel Leadership on 27 Mar 2024
Thank you for staying with us and providing feedback! We hope to see you again soon!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ivy- the digital assistant - is very helpful & convenient 👍
Stayed 1 night in Mar 2024
Response from customer relations on 26 Mar 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

6/10 Okay

Jennifer Christine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tropicana Hotel Leadership on 27 Mar 2024
We are sorry to hear your experience was not ideal. We will be sure to share this feedback with our teams and hope that we are able to do better in the future. Thank you.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ocean View room absolutely made my trip a memorable one. Going from the noise and action of the casino to the room, where I could watch the rise and fall of the waves, was a much-needed break.
Stayed 1 night in Mar 2024
Response from customer relations on 26 Mar 2024
Thanks so much for the great review of your stay and for mentioning how much you enjoyed your experience! We are pleased you found everything to your liking and hope to welcome you back soon!

6/10 Okay

Wanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The towels in the bathroom were moist when we checked in. The washcloths were moist also AND literally dirty. They were folded on the sink as if they were fresh. The box of tissues were wet and dirty as well. Tried to call housekeeping and the front desk. The phone was not working. Used my cell phone to call the front desk. Fresh, clean and dry towels were handed to us at the door. They did not remove the dirty ones. Also, the phone issue was never handled although they told us they would send someone.
Stayed 2 nights in Mar 2024
Response from Angel on 26 Mar 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

6/10 Okay

Joseph

Travelled with group
Disliked: Property conditions & facilities
The room needs renovation
Stayed 2 nights in Mar 2024
Response from Angel on 26 Mar 2024
Nice score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Sinai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good time
Stayed 1 night in Mar 2024
Response from Angel on 25 Mar 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

Haneefah

Didn’t have daily cleaning
Stayed 3 nights in Mar 2024
Response from customer relations on 25 Mar 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

4/10 Poor

Charles

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was terrible. TV broken / drain to tub was clogged / toilet bowl was leaking / shower curtain had brown stains on it
Stayed 1 night in Mar 2024
Response from customer relations on 25 Mar 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

8/10 Good

Jasmine

Travelled with group
I everything was great
Stayed 3 nights in Mar 2024
Response from customer relations on 25 Mar 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

8/10 Good

Jessica

Travelled with group
We requested towels twice and they never came. The AC was broke and took two calls for someone to come
Stayed 2 nights in Mar 2024
Response from customer relations on 25 Mar 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

6/10 Okay

Miriam

Pool was closed
Stayed 1 night in Mar 2024
Response from customer relations on 26 Mar 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

8/10 Good

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was good
Stayed 1 night in Mar 2024
Response from Angel on 25 Mar 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
nosiy neigbors, great shops and resturant, trop hotel was a great stay
Stayed 1 night in Mar 2024
Response from Angel on 25 Mar 2024
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Angel on 25 Mar 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

jean

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the resort layout and the choices for dining! Casino choices great but hated the smoke—- why is smoking allowed?
Stayed 2 nights in Mar 2024
Response from Angel on 24 Mar 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

4/10 Poor

Shawntal

Disliked: Property conditions & facilities
The hallway smell like animal urine.
Stayed 1 night in Mar 2024
Response from Angel on 24 Mar 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere! Everything is here, you dont need to leave the Tropicana!!
Stayed 1 night in Mar 2024
Response from Tropicana Hotel Leadership on 24 Mar 2024
Thank you for staying with us and providing feedback! We hope to see you again soon!

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from customer relations on 25 Mar 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from customer relations on 25 Mar 2024
It's never easy reading how we did not live up to expectations. But we appreciate the time you've taken to let us know. We take it all in and discuss what we can do to satisfy all who come to stay with us.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minute and petty observation but the tissues were the cheapest I’ve seen anywhere- minor upgrade would add to ambiance and eliminate impression of being cheap- otherwise excellent- thank you
Stayed 3 nights in Mar 2024
Response from Tropicana Hotel Leadership on 24 Mar 2024
Thank you for staying with us and providing feedback! We hope to see you again soon!

8/10 Good

raja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Mar 2024
Response from Tropicana Hotel Leadership on 24 Mar 2024
Thank you for staying with us and providing feedback! We hope to see you again soon!

10/10 Excellent

Enga

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Angel on 24 Mar 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

6/10 Okay

Alina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checking in the hotel room was too long. The hair dryer didn't work in the room.
Stayed 1 night in Mar 2024
Response from Angel on 24 Mar 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!

10/10 Excellent

Karisma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Mar 2024
Response from Angel on 25 Mar 2024
Great feedback! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Zoraida

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Just need to update furniture in the rooms but overall I felt comfortable
Stayed 2 nights in Mar 2024
Response from Angel on 24 Mar 2024
Hello, thank you for taking the time to leave us a review. We look forward to seeing you again soon! Thank you.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angel on 24 Mar 2024
Nice score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

2/10 Terrible

Eugene

Travelled with partner
Liked: Cleanliness
There were rooms filled with, I assume 18-25 year old(s). They slamming doors, shouting and in the hallway all night. Wife slept through ordeal, I was unable to sleep.
Stayed 1 night in Mar 2024
Response from Tropicana Hotel Leadership on 24 Mar 2024
We are sorry to hear your experience was not ideal. We will be sure to share this feedback with our teams and hope that we are able to do better in the future. Thank you.

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angel on 24 Mar 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

10/10 Excellent

Nancy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tropicana was an excellent place to stay in AC!! The issue is Atlantic City itself, full of homeless and drugs once you leave the hotel. It's not safe to walk down the street anywhere in AC.
Stayed 2 nights in Mar 2024
Response from Tropicana Hotel Leadership on 23 Mar 2024
Thank you for staying with us and providing feedback! We hope to see you again soon!

2/10 Terrible

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Kiosk checkin did not work
Stayed 1 night in Mar 2024
Response from Shelle on 23 Mar 2024
It is never easy reading how we did not live up to expectations, but we do appreciate the time you have taken to let us know. We take it all in and discuss what we can do to satisfy all who come.

10/10 Excellent

Poppy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Angel on 24 Mar 2024
Great score! We are delighted that you had such a fantastic experience with us. We look forward to hosting you again soon!

8/10 Good

Gishawni

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The Chelsea tower room had no AC. The room was so hot. I called numerous times for someone to come up and looked at it. I ended up going downstairs which was a farrrr walk to request a room change after I woke up drenched in sweat, with a migraine and dry throat. In the end my room was changed to the West Tower which was cooler but not as cold like how a hotel should feel. & also the elevator for the west tower was broken at one point
Stayed 3 nights in Mar 2024
Response from Angel on 23 Mar 2024
Thank you for the valuable feedback. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!