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Thank you for sharing your experience at the Home2 Suites Norcross.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.
Very clean and large rooms. Loved being able to pick our exact room ahead. Staff was overall good minus the attendant at 9 pm when we checked in not wanting to get up from her phone to assist us
AJ
Stayed 1 night in Feb 2024
Response from Christopher on 20 Feb 2024
Thank you for taking the time to share your recent experience at the Home2 Suites Norcross with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught our attention, We are very disappointed to learn that the quality of service provided by our front desk staff did not quite meet your — or our — expectations. Please rest assured that your comments have been shared with the team in an effort to improve our levels of service. Thank you for being a valued customer, and we hope to serve you again whenever your travels bring you back to Norcross.
8/10 Good
Ravish
Travelled with family
12 Feb 2024
Liked: Cleanliness, staff & service
Property was average clean. Bathroom mold around shower is covered with caulk to hide. Room was noisy with ice machine near by making sounds all night. Staff was courteous. Breakfast was basic.
Ravish
Stayed 2 nights in Feb 2024
Response from Christopher on 20 Feb 2024
Thank you for taking the time to share your recent experience at the Home2 Suites Norcross with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Norcross.
10/10 Excellent
Ehtesham
Travelled with family, Travelled with family and small children
The location to an event we were in town for is what sold us and the reasonable price. However, this was definitely a hotel showing wear and tear in the rooms. Dirty carpet, stained. The towels all had hair on them. Roach crawled out of the shower. Shower had mold all around it. Did appreciate the quick check in and the breakfast included but the rooms need some major deep cleaning and reno!
The employees here are great. Rooms are fantastic. Disappointed when they give out electric skillets to persons who apparently fry fish or something. The whole floor smells and so do your cloths. There is not room ventilation set up for this. Whitish that would stop.
It was great all around, but there was mildew in the shower
Maria
Stayed 2 nights in Nov 2023
Response from Christopher on 20 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
10/10 Excellent
Ebony
19 Nov 2023
Liked: Cleanliness, staff & service
Ebony
Stayed 2 nights in Nov 2023
Response from Christopher on 20 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
I really enjoyed my stay at the hotel. Eugene was amazing as well as the other staff.
Jennifer
Stayed 2 nights in Nov 2023
Response from Christopher on 20 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
10/10 Excellent
Tatiana
Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
The staff was very nice, clean, good breakfast options and the room was roomy and would be wonderful for a long term stay! Will recommend!
Vellice
Stayed 1 night in Nov 2023
Response from Christopher on 17 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
My husband and I enjoyed our stay and were treated likely family by the staff. We highly recommend!
Verified traveller
Stayed 1 night in Nov 2023
Response from Christopher on 14 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
10/10 Excellent
James
11 Nov 2023
James
Stayed 1 night in Nov 2023
Response from Christopher on 4 Dec 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
10/10 Excellent
Marco
9 Nov 2023
Liked: Cleanliness, staff & service, room comfort
Marco
Stayed 3 nights in Nov 2023
Response from Christopher on 10 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
The staff are nice. The room was clean. However, the phone was not working. My stay was just too short and did not have time to let them know.
Hope
Stayed 2 nights in Nov 2023
Response from Christopher on 9 Nov 2023
My apologies for the inconvenience you experienced. Thank you for bringing this issue to our attention. We thank you for choosing the Home2 Norcross for your hotel needs and hope to see you again.
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
10/10 Excellent
David
Travelled with partner
5 Nov 2023
Great
David
Stayed 1 night in Nov 2023
Response from Christopher on 6 Nov 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
great customer service. nice room. good atmosphere. safe and easy parking.
Britney
Stayed 1 night in Oct 2023
Response from Christopher on 31 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
I didn’t like the beds. Was very uncomfortable, but everything else was excellent
Peggie
Stayed 1 night in Oct 2023
Response from Christopher on 31 Oct 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.
6/10 Okay
Sandra
Travelled with family
13 Oct 2023
Liked: Cleanliness, staff & service, room comfort
Sandra
Stayed 4 nights in Oct 2023
Response from Christopher on 31 Oct 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.
I’m not please one bit with this location. I could not sleep all night due to the AC noise being so loud and turning on and off all night long. Walls had mold and the couch had stains. I’m not pleased at all
Brenda
Stayed 1 night in Oct 2023
Response from Christopher on 31 Oct 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.
I loved the property, it was clean, quiet and everything was nice! The front desk clerk Eugene helped me out with my second day reservation.
Jean
Stayed 1 night in Sep 2023
Response from Christopher on 31 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
10/10 Excellent
Matthew
30 Sep 2023
Matthew
Stayed 1 night in Sep 2023
Response from Christopher on 31 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
10/10 Excellent
Jean
29 Sep 2023
Jean
Stayed 1 night in Sep 2023
Response from Christopher on 31 Oct 2023
Thank you for taking the time to share your experience about your recent stay at Home2 Suites. As a Hilton Honors member, you are among our most valued guests.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as it is always our goal to provide suites that make our guests smile. We hope you will consider staying with us in the future.
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
10/10 Excellent
Rene
Travelled with family, Travelled with family and small children
I love Hilton . I always feel so comfortable there
Rene
Stayed 1 night in Sep 2023
Response from Christopher on 31 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
10/10 Excellent
Rene
Travelled with family, Travelled with family and small children, Travelled with partner
Staff is 5 stars. Room and Property perfect as always I would live here if could
Rene
Stayed 1 night in Sep 2023
Response from Christopher on 31 Oct 2023
I wanted to say thanks for your recent stay here at our hotel! We’re proud you chose Home2 Suites as your second home and can’t wait to welcome you home again soon!
Evening check-in person was unfriendly. Check-out person was friendly. Room flooor was dirty. Pull-out bed was filled with stains on the couch and in the bed.