Deluxe Bungalow, Bathtub | Down duvets, pillow-top beds, minibar, in-room safe

Reviews of Hotel Lomas del Volcán

3.5 out of 5
Hotel Lomas del Volcán
4.5 Km NW of Fortuna, San Carlos, La Fortuna, Alajuela

Reviews

9.2

Wonderful

Rating 10 - Excellent. 628 out of 861 reviews" "
Rating 8 - Good. 167 out of 861 reviews" "
Rating 6 - Okay. 36 out of 861 reviews" "
Rating 4 - Poor. 10 out of 861 reviews" "
Rating 2 - Terrible. 20 out of 861 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Parvez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The common areas of this hotel are spectacular! Staff are very friendly. We would stay here again!
Stayed 3 nights in Mar 2024
Response from Hotel Lomas del Volcán on 27 Mar 2024
Dear Parvez,Thank you for your kind words! We're thrilled to hear that you enjoyed the spectacular common areas of our hotel and that you found our staff to be very friendly.We're delighted that you had a great experience, and we look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our 3 days at the resort the hospitality was five star. The dining/bar staff were so friendly and they went above and beyond with the service they provided. One staff member was amazing thank you Manrique for your wonderful service.
Stayed 3 nights in Mar 2024
Response from Hotel Lomas del Volcán on 25 Mar 2024
Dear Bryan,Thank you for choosing our hotel during your stay in La Fortuna. We are thrilled to hear that you had a wonderful experience and that you appreciated the attention provided by our staff.We hope to have the pleasure of welcoming you back someday in the future!

10/10 Excellent

Lee

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Lomas del Volcán on 25 Mar 2024
Dear Lee,Thank you for choosing to stay at our hotel. We greatly appreciate your perfect rating, as it indicates that you had a wonderful experience during your stay.We look forward to welcoming you back soon!

10/10 Excellent

Liliam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! The views were everything! Drinks and bartenders were a hit! Staff is very accommodating and rooms were clean and well kept. Loved my experience! I can’t wait to go back! 5 stars!
Stayed 2 nights in Mar 2024
Response from Hotel Lomas del Volcán on 8 Mar 2024
Dear Liliam,Thank you so much for taking the time to share your wonderful experience at Hotel Lomas del Volcán! We're thrilled to hear that you highly recommend our hotel and that the views, drinks, and our staff made your stay memorable.It's delightful to know that you enjoyed the clean and well-kept rooms. Your kind words are truly appreciated, and we can't wait to welcome you back for another 5-star experience. We look forward to making your next visit even more special!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 4 nights in Feb 2024
Response from Hotel Lomas del Volcán on 19 Feb 2024
Dear Nicole,Thank you for your concise and positive feedback! We're thrilled to hear that you had a great experience at our hotel.We appreciate your support and hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in an amazing new cabin - it was great!! Staff were friendly and helpful; pool area was quite relaxing and we enjoyed the convenience of dining at the resort.
Stayed 2 nights in Feb 2024
Response from Hotel Lomas del Volcán on 14 Feb 2024
Dear Brian,Thank you for your wonderful feedback! We are thrilled to hear that you had a great stay in our amazing new cabin. It's fantastic to know that you found our staff friendly and helpful, contributing to a positive experience.We're delighted that you enjoyed the relaxing pool area and took advantage of the convenience of dining at the resort. Providing a seamless and enjoyable experience for our guests is our top priority, and we're glad to hear that we succeeded during your stay.We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable experience at our resort!

8/10 Good

Lawrence

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like the lighting in the room, too dim, i cant read..
Stayed 3 nights in Feb 2024
Response from Hotel Lomas del Volcán on 14 Feb 2024
Dear Lawrence,Thank you for choosing to stay at our hotel. We are pleased to receive a good qualification from you, as it indicates that you had a positive experience during your stay. Your satisfaction is our priority.We also appreciate your feedback. In the past few days, we have received similar comments about this issue, and we want to assure you that we are working on implementing solutions to address and resolve it soon. We hope to have the pleasure of welcoming you back on your next holiday in Costa Rica!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Response from Hotel Lomas del Volcán on 6 Feb 2024
Dear Leslie,We appreciate your choice in staying with us in La Fortuna. It's wonderful to hear that your stay was great. We look forward to the opportunity to welcome you back soon!

8/10 Good

Zahra

Travelled with family
Liked: Cleanliness
Good service
Stayed 2 nights in Feb 2024
Response from Hotel Lomas del Volcán on 5 Feb 2024
Dear Zahra,Thank you for visiting us. We are pleased to hear that you found our service to be good. Your positive feedback is greatly appreciated. We look forward to the opportunity of hosting you again on your next holiday in Costa Rica!

10/10 Excellent

Jan

Stayed 2 nights in Jan 2024
Response from Hotel Lomas del Volcán on 17 Jan 2024
Dear Jan,Thanks for visiting us, we are glad to receive a perfect qualification. We hope you come back on your next holiday in Costa Rica!

8/10 Good

shanth, Milton

Stayed 2 nights in Jan 2024
Response from Hotel Lomas del Volcán on 10 Jan 2024
Dear Shanth,Thanks for staying at our hotel, we are glad to receive a good rating from you. We hope you revisit us on your next holiday in Costa Rica!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at Lomas del Volcan. The room was clean and comfortable. The breakfast offered was delicious. It was in a great location, close to activities and all the restaurants and bars in town. Would stay here again!
Stayed 3 nights in Jan 2024
Response from Hotel Lomas del Volcán on 10 Jan 2024
Dear Melissa,Thanks for taking the time to share your experience at our hotel, we are glad to read you loved your stay. Also, we appreciate your nice comments about our rooms, breakfast, and location. We hope your next visit will be soon!

10/10 Excellent

A. Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location superb, oncierge extremely. Ompetent at booking tours, great food, several dininv options, staff competent and friendlh
Stayed 2 nights in Jan 2024
Response from Hotel Lomas del Volcán on 10 Jan 2024
Dear A. Frederick,Thank you for your review. We appreciate your kind words about our location, concierge service, food, and staff. Your positive feedback is truly valued.Once again, thank you for your feedback, and we can't wait to have you back!

10/10 Excellent

Robin

Stayed 3 nights in Jan 2024
Response from Hotel Lomas del Volcán on 10 Jan 2024
Dear Robin,We sincerely appreciate your choice to stay with us. It brings us great joy to see that you gave us a perfect rating, signifying that everything was excellent during your visit. We look forward to the opportunity to welcome you back soon!

10/10 Excellent

Maude

Stayed 1 night in Jan 2024
Response from Hotel Lomas del Volcán on 10 Jan 2024
Dear Maude,Thank you for choosing to stay with us. We are delighted to see that you had a wonderful stay in our deluxe bungalow. Your satisfaction is our top priority. We look forward to the pleasure of welcoming you back soon!

10/10 Excellent

Ashkan

Stayed 2 nights in Dec 2023
Response from Hotel Lomas del Volcán on 31 Dec 2023
Dear Ashkan,Thank you for choosing to stay at our hotel. We are delighted that you gave us a perfect rating.We look forward to the pleasure of welcoming you back soon.

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We greatly enjoyed our stay at Lomas de Volcán. The grounds are lovely and the staff extremely helpful and accommodating. You feel as if you’re surrounded by the jungle and can watch beautiful birds and wake up to the sounds of howler monkeys in the trees. Highly recommend for adults or families with grade school aged children.
Stayed 2 nights in Dec 2023
Response from Hotel Lomas del Volcán on 26 Dec 2023
Dear Hannah,Thank you for taking the time to share your experience at Lomas del Volcán. We are delighted to learn that you had a great stay at our hotel. Your positive feedback about our grounds, staff, and surroundings is truly appreciated.Once again, thank you for your kind words, and we can't wait to have you as our guest again.

2/10 Terrible

Timur

Travelled with family
Disliked: Staff & service
If you think that you will get the volcano view, you are wrong, you might get the view of the jungles. While booking this hotel I was picturing to myself waking up and looking at volcano. Instead I was given the room among the jungles with tiny bit of volcano slope. The WiFi in the room was so weak that I could not even load Google.com . After my complaint it got fixed. Overall I don’t thing it cost the money I paid. Extremely disappointed.
Stayed 1 night in Dec 2023
Response from Hotel Lomas del Volcán on 22 Dec 2023
Dear Timur,Thank you for choosing to stay with us, and we sincerely appreciate your feedback regarding your recent experience. We regret to hear that your stay did not meet your expectations, and we apologize for any inconvenience you may have encountered.We acknowledge the issues with the Wi-Fi, and we are grateful for your understanding as we worked swiftly to resolve the matter. Our commitment is to provide a seamless and enjoyable experience for our guests, and we regret any disruption to your connectivity during your stay.Regarding the view of the volcano, we apologize if this aspect impacted your overall enjoyment. We understand the significance of a room with a volcano view, and we regret any disappointment caused by the natural growth of trees that may occasionally obstruct these views. We appreciate your understanding and recommend that in the future, you inform us of your preference for a volcano view when making a reservation so that we can allocate a suitable room for you.Once again, we sincerely apologize for the challenges you faced during your stay. We value your feedback as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to serve you, and we are committed to making your next stay more enjoyable.Thank you for bringing these matters to our attention, and we appreciate your understanding.

8/10 Good

Emilie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Lomas del Volcán on 21 Dec 2023
Dear Emilie,Thank you for selecting our hotel in La Fortuna for your stay. We are delighted to see from your qualification that you enjoyed your time with us. Your satisfaction is our priority, and we appreciate your positive rating.Once again, thank you for choosing us, and we look forward to welcoming you back someday.

10/10 Excellent

Sandipkumar

Stayed 2 nights in Dec 2023
Response from Hotel Lomas del Volcán on 22 Dec 2023
Dear Sandipkumar,Thank you for your positive rating, and we are thrilled to learn that your experience was perfect. Your satisfaction is our ultimate goal, and we're delighted to have met your expectations.We appreciate your feedback, and we sincerely hope to welcome you back soon.

10/10 Excellent

sreerama, dublin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all dining options, all activities and to the city. They have two restaurants with great food options. Breakfast is free and lot of variety everyday
Stayed 4 nights in Dec 2023
Response from Hotel Lomas del Volcán on 21 Dec 2023
Dear Sreerama,Thank you for taking the time to share your review. We are delighted to learn that you enjoyed our location, restaurants, and breakfast during your stay. Your positive feedback is truly appreciated, and it motivates us to continue providing exceptional experiences for our guests.Once again, thank you for choosing us, and we can't wait to welcome you back for another wonderful stay.

10/10 Excellent

Katrina

Liked: Cleanliness, property conditions & facilities, room comfort
Magical!
A gem of a hotel with an amazing staff. The property is gorgeous. Top notch. Don’t even try to second guess this once-in-a-lifetime experience! If I’m ever back in La Fortuna, this will be my go to!
Stayed 2 nights in Dec 2023
Response from Hotel Lomas del Volcán on 20 Dec 2023
Dear Katrina,Thanks for sharing your experience at our hotel, we are glad to read the story of a guest so happy with her stay at Lomas del Volcán. We appreciate your good comments about our staff and property. We hope your next visit will be soon

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Lomas del Volcán on 21 Dec 2023
Dear Gabriela,Thank you for choosing our hotel in La Fortuna. We are thrilled to receive your perfect rating and are delighted that you enjoyed your stay with us. It was our pleasure to have you as our guest.We look forward to welcoming you back on your next holiday in Costa Rica. Should you have any special requests or preferences for your future visits, please feel free to let us know, and we will do our best to ensure your stay is even more memorable.Once again, thank you for your kind feedback, and we can't wait to host you again.

8/10 Good

Hesam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Lomas del Volcán on 20 Dec 2023
Dear Hecsam,Thanks for staying at our hotel, we are glad to see you had a good experience at our hotel. We hope you come back soon!

10/10 Excellent

Francisco Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Hotel Lomas del Volcán on 18 Dec 2023
Estimado Francisco Javier,Muchas gracias por visitarnos, nos alegra nos haya dado una calificación perfecta. ¡Esperamos vuelva a visitarnos algún día!

2/10 Terrible

Jatinder

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The hotel management is not very helpful & doesn’t try to accommodate clients requests.Rooms is quite old and need to be upgraded as you can see the signs of wear & tear. There are other hotel resorts in the vicinity which are friendly & newer built. Will not recommend this for experienced travelers.
Stayed 3 nights in Dec 2023
Response from Hotel Lomas del Volcán on 18 Dec 2023
Dear Jatinder,Thank you for selecting our hotel in La Fortuna. We appreciate your feedback and are sorry to hear that your stay did not meet your expectations. We understand your concerns regarding the cancellation request. Please be aware that our policy requires a minimum of 5 days' notice for cancellations before the check-in date, unless it is due to a special circumstance. Unfortunately, we are unable to accommodate requests for cancellation without prior notice of the last night during check-in.We value your understanding and hope that despite this inconvenience, you found some positive aspects during your stay. If there's anything specific you would like us to address or if you have additional feedback, please feel free to share it with us. Pura Vida.

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. I was promised welcome fruit platter but I did not receive it. Other than that nice hotel and lovely grounds.
Stayed 2 nights in Dec 2023
Response from Hotel Lomas del Volcán on 18 Dec 2023
Dear Emma,Thanks for your review, we are glad to read you loved our property and grounds. I am surprised by the comment about the fruit plate, I don’t if you say it because you are gold, in this case, the advantage is a coupon with a discount in the restaurant, anyway, we are going to investigate it to see if it was a problem of miscommunication from our part. We hope you revisit us someday!

10/10 Excellent

Ashutosh, Piscataway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with great views and scenic landscapes! Everything was good about this hotel. Clean renovated bungalows right in the forest, spacious rooms, good amenities, super friendly staff and a very good complimentary breakfast. Their spa huts have fantastic location. Additional points: Although the resort is very close to the restaurants, it is about 1 km inside the gate which means you need a car for a comfortable stay. There was construction going on adjacent to our place and swimming pool area. Expedia feedback: we are Expedia platinum VIP members but did not get any additional benefits often advertised by Expedia.
Stayed 4 nights in Dec 2023
Response from Hotel Lomas del Volcán on 12 Dec 2023
Dear Ashutosh,Thanks for your review, we are glad to read you found everything good at our hotel. Also, we really appreciate your good comments about our bungalows, staff, amenities, views and spa. On the other side, we provide a coupon with a discount in our restaurant to the Platinum VIP members, we are going to investigate what happened, and we apologize for not had been providing you with this advantage. We hope you come back soon!

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Hotel Lomas del Volcán on 28 Nov 2023
Dear Vivek,Thanks for visiting us, we are glad to receive a perfect qualification from you. We hope you revisit us soon!

10/10 Excellent

Amruth

Stayed 3 nights in Nov 2023
Response from Hotel Lomas del Volcán on 18 Dec 2023
Dear Amruth,Thanks for choosing us as your hotel, we are glad to see you gave us a perfect qualification. We hope you come back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommended
The ground is stunning and well kept, you will have a very good view of the volcano through the day. The villas are nice and roomy. Everything was extremely clean. The staff are super friendly and helpful. The food - is so good! Everyday I looked forward to the big breakfast and food at the bar is outstanding. I’m very glad that I booked this hotel and I will definitely come back!
Stayed 3 nights in Nov 2023
Response from Hotel Lomas del Volcán on 20 Nov 2023
Dear guest,Thanks for your lovely review, we are glad to read you loved our grounds, view of the volcano, bungalows, staff, and food. Also, we are pleased to hear you will come back, we hope your next visit is soon

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I will come back. excellent location and service
Stayed 2 nights in Nov 2023
Response from Hotel Lomas del Volcán on 14 Nov 2023
Dear Ariana,Thanks for visiting us, we are glad to hear you loved our location and service. We hope you revisit us on your next holiday in Costa Rica!

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place all the way stounf
Stayed 1 night in Nov 2023
Response from Hotel Lomas del Volcán on 11 Nov 2023
Thank you for your feedback, Thomas. We are pleased to hear that you found Hotel Lomas del Volcán to be a nice place. We look forward to welcoming you back in the future.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location great rooms!
Stayed 3 nights in Oct 2023
Response from Hotel Lomas del Volcán on 11 Nov 2023
Thank you Casey for your kind review of Hotel Lomas del Volcán! We appreciate your feedback about the great location and rooms. We hope you had an enjoyable stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Ildemar

Stayed 4 nights in Oct 2023
Response from Hotel Lomas del Volcán on 20 Nov 2023
Dear Ildemar,Thanks for choosing us, as well, we appreciate you gave us a perfect qualification. We hope you come back someday a have another great stay at our hotel!

10/10 Excellent

Alma Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secure and private place to stay.
Stayed 2 nights in Oct 2023
Response from Hotel Lomas del Volcán on 31 Oct 2023
Thank you for your review, Alma Grace! We're glad to hear that you found Hotel Lomas del Volcán to be a secure and private place to stay. Guest safety and privacy are important to us. We hope you had a pleasant experience and look forward to welcoming you back in the future.

10/10 Excellent

FACUNDO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2023
Response from Hotel Lomas del Volcán on 23 Oct 2023
Thank you, Facundo, for your review of Hotel Lomas del Volcán. We are glad to hear that you had an excellent experience. We appreciate your kind words and hope to welcome you back soon!

10/10 Excellent

craig

Liked: Cleanliness
Great staff, beautifully landscaped, volcano view
Stayed 2 nights in Oct 2023
Response from Hotel Lomas del Volcán on 17 Oct 2023
Thank you for your review, Craig! We are glad you had a great experience at Hotel Lomas del Volcán. Our friendly staff takes pride in providing excellent service. We also take pride in our beautifully landscaped surroundings that offer a stunning view of the Arenal volcano. We hope to welcome you back soon!

10/10 Excellent

Sierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, staff very friendly, very good food. Excellent stay on our honeymoon. Would stay again in a heartbeat!! Highly recommend. The only small thing is the shower can be finicky. Exceeded expectations!
Stayed 4 nights in Oct 2023
Response from Hotel Lomas del Volcán on 16 Oct 2023
Thank you for the amazing review, Sierra! We appreciate your kind words about our hotel, staff, and food. We're thrilled to hear that your honeymoon stay exceeded your expectations. We apologize for any inconvenience with the shower and appreciate your feedback. We hope to welcome you back to Hotel Lomas del Volcán for another fantastic stay in the future!

8/10 Good

michael, marlton

Liked: Cleanliness, staff & service, property conditions & facilities
The views of the volcano were great. The restaurant is great. There are a lot of hilly walks to get to your car, pool and dining. I wish the bar offered craft beer rather than just the local national beers.
Stayed 2 nights in Oct 2023
Response from Hotel Lomas del Volcán on 16 Oct 2023
Thank you for your review, Michael. We appreciate your feedback about the great views of the volcano and the excellent restaurant at Hotel Lomas del Volcán. We understand that the hilly walks can be a bit challenging, but they are necessary due to the hotel's beautiful location. We will take note of your suggestion regarding the bar offering craft beer options. We hope you had a pleasant stay overall and look forward to welcoming you back in the future.

6/10 Okay

Jane

Travelled with group
Liked: Cleanliness, staff & service
The beautiful landscaping, the privacy of private bungalows
Stayed 2 nights in Oct 2023
Response from Hotel Lomas del Volcán on 16 Oct 2023
Thank you for your review, Jane! We're glad to hear that you enjoyed the beautiful landscaping and the privacy of the private bungalows at Hotel Lomas del Volcán. We aim to provide a friendly and welcoming experience for our guests. We hope to welcome you back soon for another wonderful stay.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roberto was very helpful with the tours.
Stayed 1 night in Sep 2023
Response from Hotel Lomas del Volcán on 26 Sep 2023
Dear Pierre,Thanks for visiting us, we are glad to read you had a great stay and you loved the attention provided by our staff, especially by Roberto. We hope you come back soon!

8/10 Good

A.

Stayed 2 nights in Sep 2023
Response from Hotel Lomas del Volcán on 16 Oct 2023
Dear guest,Thanks for visiting us, we are glad to receive a good qualification from you. We hope you come back soon and have an excellent stay!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this resort. The staff was very friendly. We loved that it was tucked away from the main road but still very close to everything. The breakfast was incredible.
Stayed 4 nights in Sep 2023
Response from Hotel Lomas del Volcán on 25 Sep 2023
Dear Katherine,Thank you for taking the time to share your experience at Hotel Lomas del Volcán. We're thrilled to hear that you had a great stay with us.Our team takes pride in providing friendly and attentive service, and it's wonderful to know that you found our staff to be very friendly. We'll be sure to share your kind words with our team members.We're also pleased that you appreciated our secluded location, offering a peaceful retreat while still being close to everything you need. And we're delighted that you found our breakfast incredible; we believe that a delicious start to the day makes a significant difference.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back to our resort in the future.

10/10 Excellent

Iryna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 1 km road from the hotel could be improved. It’s very rocky
Stayed 3 nights in Sep 2023
Response from Hotel Lomas del Volcán on 19 Sep 2023
Dear Iryna,Thanks for choosing us as your hotel in La Fortuna, we are glad to see you had a great stay and that you gave us a perfect qualification. Also, we appreciate your suggestion, it is one of our future projects. We hope you come back soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful
It is a beautiful place to stay. The people are warm and friendly. The grounds are just breathtaking. We would stay here again in a heartbeat. We will be back!
Stayed 2 nights in Sep 2023
Response from Hotel Lomas del Volcán on 18 Sep 2023
Dear Steven,Thank you so much for taking the time to share your positive feedback about your stay at Hotel Lomas del Volcán. We are delighted to hear that you found our place beautiful, our staff warm and friendly, and our grounds breathtaking. Your kind words mean a lot to us.We're thrilled to know that you had such an enjoyable experience that you would choose to stay with us again in a heartbeat. We can't wait to welcome you back for another wonderful stay at our hotel.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Rude reception staff
Front desk Josie is the rudest person I’ve ever seen. We drove by the reception to check in. There’s a drive-thru loading area in front of reception. Therefore we used common sense and momentarily parked our car there to drop off people. The first moment as soon as we opened our car doors and stepped out feet on the ground, Josie started yelling at us and told us no parking in front of the building. Ok, like most guests do this is the first time we ever visit this hotel. If no parking or stopping is allowed, you better have put up a warning sign or at least any forms of instructions. If you do not want your guests accidentally drive by the reception building, then do not build this misleading driveway. If your staff is not capable of doing their job in the hospitality industry, then replace them. WARNING for future guests: when you get to hotel make sure you park far far away from the reception building and use foot traffic ONLY. They do not have any instructions but I guarantee you will be reprimanded by their staff:)) I need a formal apologies from the hotel manager. But I was told by front desk that the manager does not come to work that often. Manager would not be here on Mondays or Tuesdays (which is probably a lie too). Very disappointed and it completely ruined my trip.
Stayed 1 night in Sep 2023
Response from Hotel Lomas del Volcán on 11 Sep 2023
Dear Valued Guest,We extend our sincerest apologies for the unfortunate experience you had during your recent visit to Hotel Lomas del Volcán. Your feedback is greatly appreciated, as it allows us to address the issues you encountered and make necessary improvements to ensure the comfort and satisfaction of all our guests.We understand that you expected a warm welcome upon your arrival, and we are genuinely sorry that you were met with frustration instead. Rest assured that we take this matter seriously, and we will take immediate steps to address it with the front desk and provide her with further training in guest interaction.We genuinely regret that your experience with us did not meet your expectations and that it marred your trip. We value your feedback immensely, and your satisfaction is of utmost importance to us. Your comfort and enjoyment are our top priorities, and we are dedicated to ensuring that your next visit to Hotel Lomas del Volcán is nothing short of exceptional.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Lomas del Volcán on 11 Sep 2023
Dear Richard,Thanks for your review, we are pleased to receive another perfect qualification. We hope you revisit us soon!

10/10 Excellent

Yunior, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel with perfect combination of everything. 5 stars
Stayed 1 night in Sep 2023
Response from Hotel Lomas del Volcán on 5 Sep 2023
Thank you for the review, Yunior! We're glad to hear that you had a perfect stay at Hotel Lomas del Volcán. We strive to provide a friendly and accommodating experience for our guests. Your 5-star rating is greatly appreciated. We hope to welcome you back soon!

10/10 Excellent

Perry, Fairfax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique location and layout of individual quarters at the foot of volcano. Exceptional landscaping and cleanliness with very courteous staff. Safe and close to all La Fortuna excursions.
Response from Hotel Lomas del Volcán on 4 Sep 2023
Thank you for your review of Hotel Lomas del Volcán! We're glad you enjoyed the unique location and layout of the quarters, as well as the exceptional landscaping and cleanliness. Our staff prides themselves on being courteous and ensuring a safe experience for all our guests. We're also happy to hear that our hotel's proximity to La Fortuna excursions was convenient for you. Thank you for choosing Hotel Lomas del Volcán!