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Reviews of Hotel Spa Princesa Parc

4 out of 5
Hotel Spa Princesa Parc
Ctra.General d'Arinsal, Arinsal

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 161 reviews" "
Rating 8 - Good. 65 out of 161 reviews" "
Rating 6 - Okay. 22 out of 161 reviews" "
Rating 4 - Poor. 12 out of 161 reviews" "
Rating 2 - Terrible. 8 out of 161 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Very well looked after in all areas
Stayed 7 nights in Mar 2024
Response from Princesa Parc Mountain & Spa Resort on 19 Apr 2024
Dear Steven,Thank you for your review! We're delighted to hear that you felt well taken care of in all areas of our establishment. Our team strives to provide excellent service and ensure that all aspects of your stay are enjoyable. We appreciate your feedback and hope to welcome you back again in the future for another great experience.

10/10 Excellent

Neil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property the friendliness of the staff in the spa was fantastic
Stayed 5 nights in Feb 2024
Response from Princesa Parc Mountain & Spa Resort on 22 Feb 2024
Dear Neil,Thank you for your review! We're delighted to hear that you found the location of our property convenient and that you enjoyed the fantastic friendliness of our staff in the spa. Providing exceptional service and creating memorable experiences for our guests are our top priorities. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!Best regards,

10/10 Excellent

Caitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel within walking distance of the Pal-Arinsal gondola which was perfect for our ski trip! Staff were friendly and helped us organise rental equipment and ski storage for the duration of our stay. A few things to note as the information on Expedia is a little outdated: - Parking is €15-20 per night (inside or outside car parks available), however, there is a free car park directly opposite the hotel which we didn’t realise until afterwards - Spa is €15 per person per HOUR (not day), still worth a visit after a day on the slopes!
Stayed 4 nights in Feb 2024
Response from Princesa Parc Mountain & Spa Resort on 22 Feb 2024
Dear Caitlin,Thank you for your detailed review! We're thrilled to hear that you enjoyed your stay at our lovely hotel and found its proximity to the Pal-Arinsal gondola convenient for your ski trip. It's great to know that our staff were friendly and assisted you with organizing rental equipment and ski storage. We appreciate your notes regarding the parking fee and the spa pricing. We apologize for any confusion caused by outdated information on Expedia. We'll work on updating this to ensure clarity for future guests. We're glad you found the free car park nearby and that you still found the spa worth a visit despite the pricing. We hope to welcome you back for another fantastic stay in the future!Best regards,

6/10 Okay

Natalia

Travelled with family
Very basic. Not sure why it's considered a 4* hotel
Stayed 6 nights in Dec 2023
Response from Hotel Spa Princesa Parc on 10 Jan 2024
Dear Afra,Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honest input.We are sorry to hear that you found our hotel to be very basic and are unsure why it is considered a 4-star establishment. We strive to provide high-quality services and amenities that align with our star rating, and we would like to understand more about the specific aspects that led to your perception.If you would be willing to share more details about your experience or areas you believe we can improve, we would be grateful. Our goal is to ensure that all our guests feel comfortable and satisfied during their stay.Your comments are valuable to us, and we will use them to make adjustments and work towards exceeding expectations in the future. We appreciate your honesty and hope to have the opportunity to welcome you again, allowing us to demonstrate the quality we aim to deliver.Thank you for your time and for choosing to stay with us.Best regards,

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, friendly staff, excellent breakfast options, really close to the gondola and local restaurants.
Stayed 10 nights in Mar 2023
Response from Manuel Robles on 22 Mar 2023
Dear Steve,We are pleased to know that your stay at our hotel was satisfactory and that you enjoyed your trip. We appreciate you taking the time to provide us with your comments, which are very important to us.All the best.

10/10 Excellent

tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly staff felt safe. Great location short walk to the gondola. Free parking by the gondola if you bring your car no need to pay hotels parking price €15 a day outside of €20 inside. Food selections great. Fresh crepes every morning. Restaurant staff were lovely. Spa was nice you get an hour for €14, €10 euro for children. Would return, only slight negative was dinner doesn’t start until 7.30pm and you come off slopes at 5pm starving. So maybe we’ll go b&b next time. Great for families.
Stayed 7 nights in Mar 2023
Response from Manuel Robles on 13 Mar 2023
Dear guest,For us his opinion is very important and it is always nice to have a positive assessment of the efforts of our staff to make your stay satisfactory.We really appreciate your feedback and hope to see you again soon

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families
Great hotel for families - close to the ski lifts, excellent family rooms and very good facilities (bowling alley, arcade, spa etc). Breakfast was ok - good selection but prefer proper yoghurt rather than little pots of set yoghurt, and lacked nuts, seeds, berries, porridge etc for healthier options. Juice/coffee not great either but did the job. Only gripe is the amount of things you have to pay extra for which I would expect to be included, e.g. parking @ €20 per night (but was free down the road), spa access at €52 for our family of 4 for one hour, bowling also extra. Will definitely stay again if we take the children but would prefer somewhere smaller and cosier for a stay with just my husband and me as it’s a bit hectic (it was half term though)
Stayed 7 nights in Feb 2023
Response from Manuel Robles on 23 Feb 2023
Dear Laura,We appreciate her comments and her reflections on our hotel. We are pleased to know that you liked it in general terms and we take note of her observations to try to improve the aspects she tells us.We hope to see you again soon.

4/10 Poor

Prajesh

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Mar 2022

8/10 Good

Skye

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Mar 2022

8/10 Good

Pauric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2022

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even my basic room was spacious with a big bathroom and fantastic walk in shower. Warm, quiet and perfectly located for restaurant and the gondola.
Stayed 7 nights in Mar 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, friendly helpful staff and great access to the bubble to get to the slopes.
Stayed 3 nights in Feb 2022

2/10 Terrible

Silviu Stefan

Stayed 4 nights in Feb 2022

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
The hotel upgraded our room, for no extra charge when I pointed I out that we preferred a double bed to two single beds. The staff were all very helpful. The location of the hotel was perfect for the ski lift. The amenities in the hotel were very good and everything was clean and tidy.
Stayed 4 nights in Dec 2021

6/10 Okay

Ian

Stayed 10 nights in Dec 2021

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was the highlight. Everyone was extremely friendly to us. Wide range of excellent food options for breakfast and dinner. Room was comfortable.
Stayed 7 nights in Dec 2021

10/10 Excellent

Oscar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Facilities good - especially the spa. The bar area had a good atmosphere. Room was adequate. Found some of the reception staff quite rude and abrupt.
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Loved the facilities - Spa and Arcade , Bowling alley family friendly great location Evening food terrible though
Stayed 5 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness
We booked room only and choose not to pay the extra 12 euros per person for breakfast or to add on dinner, so cannot comment on food. But for a 4 star hotel i would have expected the room to be much better. Bathroom was quite grim, tiles were dirty and no shower screen so the floor got drenched every shower. The bedroom was very cramped and stuffy...no where to sit except the bed. Only one small radiator to dry to dry gloves, ski jackets on. Location was great super close to the gondola. Spa was nice but you have to pay extra to use. Would go back to Arinsal but probably book an apartment next time as will be guaranteed sufficient space to live in for a week.
Stayed 7 nights in Jan 2020

2/10 Terrible

Samuel

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
not a 4 hotel standard experience
- Unfortunately the floor in your room was really dirty with a lot of dust. The bathroom was grimy specially the shower head and appliances around it. We had access of a lot of pastries at breakfast but it wasn’t fresh enough. I would suggest less food and more quality. It was not a 4 star hotel standard I was expecting at all. To sum up, unfortunately my wife left a silver necklace at out room and we contacted the hotel hours later to let they know and they just answer as back in the next day after requesting by email and calling them again. Of course, they said they didn’t find the necklace in the end. It was an anniversary gift really sentimental worthy for us.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must for relaxation fans.
Always have a lovely stay at Princess Parc - I have stayed there over the last 3 years and always impressed with the cleanliness of the rooms and service and choice of food in the restaurant. The staff are always helpful. The spa is amazing - I would recommend to go when it first opens as less people using the facilities. Following the instructions to the letter in the spa guide by the water bottle area and come out feeling fabulous.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great ski getaway
The hotel is very good. Rooms are well equipped and modern. Spa is brilliant Location for ski lift access and night life is ideal.
Stayed 3 nights in Feb 2019

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location in Arinsal
Large hotel, nice rooms but double glazing not very good as could still hear traffic at front. Lacked any charm and more suited to big groups. Rooms clean and comfortable. Nice spa at 15 Euros for 2 hours. We didn't eat in the hotel as there were some nice restaurants very close by where we had breakfast and dinner much cheaper. The hotel is close to the ski lift and restaurants and a couple of ski shops. There is also a ski bus and village bus where for a few euros you can go to Andorra la vella. Overall good for 2 or 3 days.
Stayed 4 nights in Jan 2019

8/10 Good

Lauris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to stay at Arinsal for skiing. Hotel close to Telecabina. Nice spa.
Stayed 4 nights in Jan 2019

10/10 Excellent

S D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Excellent location for the ski lift access. Great spa facilities and ample parking
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
When I booked through online operator Expedia, there was no option to include meals. I stayed at the hotel twice before and had meals included. When I asked for the price to add the meals it was far more expensive than if I had it as an inclusive package / there was no concession for being a hotel guest / repeat hotel guest. Dinner 25 for adults 15 for children, no drinks included. This is so highly priced in comparison to the prices in other venues in Arinsal it is prohibitive. I felt a very warm welcome with all of people of the hotel with the exception of this. This felt unwelcoming / a price that would discourage guests from eating buffet. Other than this all was good in the hotel except the bed (mattress cover) and pillow filler felt synthetic and uncomfortable. Sheets quality was fine. Pool tables need to be re covered. All staff were friendly and helpful.
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
BEWARE...BAIT & SWITCH. I booked a double lux room, which promised a deep soaking tub and mountain views. I also picked this hotel because of the spa. AFTER I paid the nonrefundable payment, I got a message saying that the spa is not open on the days we are there, and that it's also a 15 euro/ person fee. When we arrived, there was NO tub, NO view, and the room was much smaller than what I booked. I explained this to the front desk and showed the screenshots from the booking. She told me to wait 20 minutes to change to a different room. After 40 minutes (it's now well past 10pm, and we're exhausted), we were sent to a different room that was basically the exact same as the first- no tub, no view, but maybe slightly bigger. We will definitely NOT be returning.
Stayed 1 night in Oct 2018

8/10 Good

Willum, Cotswolds U K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury ski hotel
A luxury hotel with glamorous touches especially the Aquarium cocktail bar and the Spa centre. Staff were excellent. Bedroom very comfortable. Buffet dinner could be improved.
Stayed 5 nights in Mar 2018

4/10 Poor

Frank

Liked: Cleanliness
March Time
We arrived and reception was prompt but not friendly. We found that all through our stay. The staff performed the jobs they had to do but there was very little friendly interaction with the customers. I had stayed the last 3 times previously in La Massana were the staff were excellent.

10/10 Excellent

Mark, Lancashire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay, hotel great, next to gondola
Definitely recommend this hotel. Great stay with the gondola almost next door. I would book here again if visiting this ski resort which was great for us.
Stayed 7 nights in Feb 2018

8/10 Good

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular Visiters
By far the best hotel in the town. We have stayed there may times.

10/10 Excellent

Alena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Liam

Very poor service have stayed before was a lot better , was charged 64 euro extra per nite for a child in my room ridiculous ripoff , a lot of grumpy staff on reception , will be going elsewhere next year

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel nice facilities although we didnt eat there. Had a look at the menu not very impressed.

10/10 Excellent

Charlotte, Norwich, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Break Ski Holiday
The Princesa Parc is an ideal location for skiers as the gondola is only a short walk away. The hotel itself is very comfortable and clean. We stayed half board and the meals available were to a high standard and lots of variety to choose from. Would definitely stay again.

6/10 Okay

Jessica, Houston, Texas, USA

Liked: Staff & service, room comfort
Quiet Town
We stayed for 1 night at the end of May. Since it was between their busy winter and summer seasons, the hotel was eerily quiet. Surface parking is free, the staff is friendly and it's easy to find. Arinsal is rather quiet, so if you're looking for walkable nightlife, I would recommend staying in the capital or Encamp. Hotel amenities are average - bowling, billiards and arcade all come with a fee, and the sauna seems to close when the spa services do (although we couldn't tell if there was an additional charge for that, too). Otherwise, everything was as expected.

6/10 Okay

russell, Lima peru

Liked: Cleanliness
Bathrooms need updating
The hotel is well located. The room is average but the bathroom needs updating. The shower area looks old and pokey. Access to the rooms has a claustrophobic feel to it.Service at the front desk is a bit slow.

10/10 Excellent

MartandJo, Preston, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Really enjoyed our stay at the PrincesaParc. It was particularly nice having the stream running by our room. Would definitely recommend the All Inclusive option. The food was, in our experience of AI buffets, towards the "better" end and, being Andorra, most of the drinks were brands we're used to at home.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall great
was in the princessa parc hotel for skiing, we were in the Lux type room which is better than their standard and one below their best rooms. the team in the holel is very friendly and helpfull. food was great one things that was a bit botthering, the room ventilation was not good which caused us to feel air of 'closed places' , it wasn't too bothering. overall , would go back there , (but would ask for a room that is better ventilated :-)

10/10 Excellent

Henrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melhor lugar para ficar em Arinsal
Pegamos o qto para 3 pessoas com 1 cama grande e jma cama de solteiro. Yltd muito bom, buffet de cafe da manha e jantar excelentes. Spa todos oa dias, salvou mossa revupercao. Do lado da Gondola, super indicado para viagem em familia.
Stayed 7 nights in Dec 2023
Response from Hotel Spa Princesa Parc on 10 Jan 2024
Prezado Henrique,Agradecemos imensamente por compartilhar sua experiência conosco. Ficamos felizes em saber que sua estadia foi agradável e que nosso quarto para três pessoas atendeu às suas expectativas, com uma cama grande e uma de solteiro.É ótimo saber que você apreciou o buffet de café da manhã e jantar, e ficamos satisfeitos em saber que o spa contribuiu para a sua recuperação diária. Nosso objetivo é proporcionar uma estadia relaxante e agradável, e é encorajador ouvir que alcançamos isso para você.Além disso, agradecemos por destacar a localização conveniente, ao lado da Gôndola, sendo uma excelente escolha para viagens em família. Esperamos ter a oportunidade de recebê-lo/a novamente e continuar oferecendo experiências memoráveis.Agradecemos por escolha-nos e por compartilhar seus comentários positivos.Atenciosamente,

8/10 Good

Pat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Princesa Parc Mountain & Spa Resort on 22 Feb 2024
Dear Pat,Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Maria Carmen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Princesa Parc Mountain & Spa Resort on 22 Feb 2024
Estimada Maria Carmen,Agradecemos mucho tu opinión. Esperamos poder recibirte nuevamente en el futuro. ¡Gracias por elegir nuestro establecimiento!

4/10 Poor

Afra

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Nice location near the amenities of the town. The hotel itself was not special. I had read great reviews earlier, but I was disappointed. The rooms were very noisy - you could hear children cry in the room next to you and you could even hear the alarm of the neighbours in the morning. Furthermore, the beds were really wobbly/unstable and the shower-cabin was very small. The breakfast and dinner were good and the spa was also nice to have after a day of skiing. Altogether I would not come back to this hotel because as I value a good night of rest.
Stayed 2 nights in Dec 2023
Response from Hotel Spa Princesa Parc on 10 Jan 2024
Dear Afra,Thank you for taking the time to share your thoughts on your recent stay. We appreciate your honest feedback and apologize for any inconveniences you experienced.We're delighted to hear that you enjoyed the convenient location of our hotel, close to the amenities of the town. However, we sincerely regret that the overall experience did not meet your expectations.We are sorry for the noise disturbances you encountered during your stay. Your comments about the noisy rooms, wobbly beds, and small shower-cabin are duly noted, and we understand the importance of a good night's rest. Please be assured that we take these concerns seriously, and we will assess and address these issues to enhance the overall comfort for our guests.On a positive note, we're pleased that you enjoyed the breakfast and dinner options, as well as the spa facilities after a day of skiing.We value your feedback, as it helps us identify areas for improvement. While we understand your decision not to return, we hope you might reconsider in the future, as we are committed to making the necessary changes to ensure a more enjoyable stay.Thank you again for your constructive criticism, and we hope to have the opportunity to welcome you back and provide a more satisfying experience.Sincerely,

10/10 Excellent

J.ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet extraordinario
El mejor buffet desayuno y cena que puedas encontrar.
Stayed 2 nights in Dec 2023
Response from Hotel Spa Princesa Parc on 10 Jan 2024
Estimado J. Antonio,Nos complace enormemente recibir su encantadora valoración y saber que nuestro buffet ha sido de su agrado. ¡Gracias por tomarse el tiempo de compartir su experiencia!Estamos encantados de saber que considera nuestro buffet de desayuno y cena como el mejor que pueda encontrar. Trabajamos arduamente para ofrecer una amplia variedad de opciones de alta calidad que satisfagan los diversos gustos y preferencias de nuestros huéspedes.Nuestro equipo se esfuerza por proporcionar experiencias culinarias extraordinarias, y sus amables palabras son un estímulo para continuar brindando servicios de excelencia. Si tiene alguna sugerencia específica o desea destacar algún aspecto en particular que haya disfrutado, no dude en hacérnoslo saber.Esperamos tener el placer de recibirle nuevamente en el futuro y ofrecerle más momentos gastronómicos memorables durante su estancia.Gracias nuevamente por elegirnos.Atentamente,

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Spa Princesa Parc on 10 Jan 2024
Estimado Alberto,Agradecemos sinceramente su amable valoración y el tiempo que ha tomado para compartir su experiencia en nuestro hotel. Nos llena de alegría saber que su estancia fue tan satisfactoria y que alcanzamos sus expectativas.Esperamos sinceramente darle la bienvenida nuevamente en el futuro y seguir siendo su elección preferida de alojamiento.Gracias una vez más por su preferencia.Atentamente,

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023