Interior

Reviews of Super 8 by Wyndham Allentown

2 out of 5
Super 8 by Wyndham Allentown
1033 Airport Rd, Allentown, PA

Reviews

4.6
Rating 10 - Excellent. 83 out of 672 reviews" "
Rating 8 - Good. 80 out of 672 reviews" "
Rating 6 - Okay. 88 out of 672 reviews" "
Rating 4 - Poor. 116 out of 672 reviews" "
Rating 2 - Terrible. 305 out of 672 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Christina

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Upon looking over the room. Mattress was clean and protected as were the sheets. Only issue had was safety. Window was not able to be locked and there was no screen. Could reach out and touch the dirt on the ground. Bedroom door, dead bolt didn’t latch, and swing arm latch was missing screws. Front desk worker refunded my money no questions asked.
Stayed 1 night in Mar 2024

8/10 Good

Arlette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 1 night in Feb 2024

2/10 Terrible

Monique

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not friendly. Reservation was changed last minute and the room had roaches.
Stayed 1 night in Feb 2024
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Savannah

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
One Word, Bedbugs
Stayed 1 night in Dec 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We have regular professional pest control and inspections and we have had no bed bug issues. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Arlette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from A.M. General Manager on 19 Feb 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 Excellent

Arlette

Liked: Amenities
Stayed 1 night in Dec 2023
Response from A.M. General Manager on 19 Feb 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

6/10 Okay

Sharon

Stayed 4 nights in Dec 2023
Response from A.M. General Manager on 19 Feb 2024
Thank you for evaluating our property. We hope you will give us another opportunity to exceed your expectations.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from A.M. General Manager on 19 Feb 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 Terrible

Dorlaura S

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
There was roaches in the bathroom, cigarette holes in the sheets and blankets. Mold in bathroom. Sheets had a stale smell
Stayed 2 nights in Nov 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

TOBITHA

Travelled with group
Disliked: Property conditions & facilities
There was roaches the bathtub was disgusting no bible in the room the list goes on
Stayed 1 night in Nov 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stop
Perfect late night stop to get a few hours sleep. Clean,comfortable and easy check in.
Stayed 1 night in Nov 2023
Response from A.M. General Manager on 19 Feb 2024
Thank you for your ten out of ten evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We are happy you found our property clean and comfortable. We look forward to seeing you again soon.

2/10 Terrible

Dianne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting roach motel
Our first room was disgusting. I was there alone the first night because my husband was late trucking in from his job. We told the front desk we wanted the room thoroughly cleaned while we were out exploring the area and going to an appointment. When we got back 6 hours later, the room hadn’t been cleaned. My husband was furious and went to the desk demanding we be moved and some form of compensation for all of the trouble we went through. We were moved to a clean room, but the damage had been done. The next night, my husband went to settle the bill, and they only gave us a $5 discount. My husband was supposed to file a complaint with Super 8 about the issues we went through and some form of compensation. I recommend that anyone needing a hotel room in this area of Pennsylvania to stay elsewhere! This place needs a total overhaul and new owners and to enforce a no loitering policy to keep creepy people away.
Stayed 3 nights in Oct 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

Alfredo

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 3 nights in Oct 2023
Response from A.M. General Manager on 19 Feb 2024
Thank you for your eighr out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 Terrible

Garret

Stayed 2 nights in Oct 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Benjamin

Disliked: Cleanliness, property conditions & facilities
my Room felt gross. There were stains on the floor that looked like blood, writing on the bathroom wall, and my door was having problems unlocking for me. I even got locked out for a solid 30min, which they then had to come fix. It wouldn't have bothered me as much, but I left stuff inside and was in a bit of a hurry. I would feel a bit unsafe as the wrong customer.
Stayed 2 nights in Oct 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Faisal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible room
We booked a smoke free room and got a room that smelled horrible, the bed sheets had cigarette burns in them, one bed was missing a pillow with bed cover and the carpets were full of stain. Was there for just an hour and left as it was not possible to stay there.
Stayed 2 nights in Oct 2023
Response from A.M. General Msnager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Verified traveller

Although the service was fine. Rooms were dirty, covered in bed bugs! I do not reccommend staying here! I changed to a Ramada which was very nice.
Stayed 4 nights in Oct 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from A,M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Vincent

Stayed 1 night in Oct 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room wasn't clean. Bugs everwhere. And they had signs saying " excuse us while we remodel. Meanwhile the steps to the second floor were collapsing, heater/a/c filled with trash. It was the worst experience.
Stayed 2 nights in Sep 2023
Response from GM on 2 Oct 2023
Thank you for you're feedback we understand how you feel and would like to apologize on our behalf. Please contact us so we can discuss further and make things right

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Absolutely filthy. Bed covers had blood on them. Toilet and shower were nasty. Bed had random boards under the boxspring holding it up. The worst hotel I have ever stayed in.
Stayed 1 night in Sep 2023
Response from GM on 2 Oct 2023
Please contact us so we can further discuss and make things right. We hope you will give us another chance in the future

2/10 Terrible

Luz D

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very fair price.
Disconcerted initially to see a possibly mentally disturbed woman who was very vulgar and loud (and panhandling) in the lobby and on the steps upon check in. The staff had to had to be rather forceful in tone with her. I wondered if there homeless people were being sheltered there. Not a further problem but the smokers often were difficult to get past in the entrance steps. Wheeled ramp was rather far away to get to lobby from. The rest of the hotel was quite peaceful and the staff mostly friendly and helpful. Excellent espresso coffee machine in the lobby! I am not a fan of hotel continental breakfasts and do not like the cost of them as part of the room fee and was very glad this hotel did not do so but the free coffee available was incredibly good! Better even than some offered in the four star hotels I have stayed in!
Stayed 4 nights in Sep 2023
Response from GM on 26 Sep 2023
Thank you for staying with Super 8 Allentown by Wyndham.

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Waited for 30 minutes to check in. They didnt seem to know what they was doing. Went to the room and there was mold all over the bathroom ceiling. Clumps of hair in the shower. Matress was disgusting. Needless to say we turned right back around and checked out and told them it was disgusting.
Stayed 1 night in Sep 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Says the place was recently renovated, they lied
Requested a non-smoking room, the room we were assigned smells like someone was smoking in a 20 minutes before we got there. I understand the hotels undergoing renovations, but that does not account for the black mold in the shower and on the shower surround. Your pictures online look nothing, and I mean nothing like the place did when we pulled up. You showing beautiful breakfast area, this one is worse than some college fraternity houses. Never got asked what card I wanted to charge my room on, the dude at the front desk just place to charge on a card I didn't even give him, it was what I reserved the room with. I was not expecting much, for the price I paid, but this was even below my low expectations. I would not recommend this hotel to my worst enemy
bathroom door
mold over shower
Stayed 1 night in Sep 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Yasir

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Silvia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude staff. No breakfast after indicating in ads that it was available. Smelly room. Too many entrances into the hallway of the room. Constant smell of marijuana in the hallways.
Stayed 2 nights in Sep 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Sabeen

Stayed 1 night in Sep 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Matthew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I Would Not Stay at This Super 8
I would not recommend staying here. I flew into Allentown, PA just for the night and thought the pictures looked decent for the price and quick stopover. The attendant at the front desk was very friendly, and that is where the positives more or less stop. The room, as well as the lobby and halls, smelled strongly of cigarettes, even though I checked to make sure it was a non-smoking room. There were burn marks on parts of the bed, as well as all over the tub. I found insect parts in the bed sheets and under the mattress. The walls and towel racks were really beat up and damaged. I felt so uncomfortable that I ate the cost of the room, left and got another room north by the airport. I definitely suggest spending anther $25 or $50 to feel comfortable and avoid this Super 9.
Stayed 1 night in Sep 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Pia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t book this place
The smell in the rooms were full of smoke smell. The first room had a smell that took my breath away. The second room was by the back door that would open and close all hours of the night. The key card had to be keyed a couple of times to work.
Stayed 2 nights in Aug 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Albert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff were diligent at getting my room ready upon an unexpected return...THANK YOU
Stayed 1 night in Aug 2023
Response from GM on 26 Sep 2023
Thank you for staying with Super 8 by Wyndham Allentown. Hope to see you soon again!

10/10 Excellent

Albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff helped me get another room for an unexpected return...THANK YOU ALL
Stayed 2 nights in Aug 2023
Response from GM on 26 Sep 2023
Thank you for staying with Super 8 by Wyndham Allentown

4/10 Poor

huane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is a small apple plus small muffin for first morning and completely nothing for second morning. Staff just said they not provide any more. The dinner room picture looks good but useless-- no chairs, coffee smell like mold, etc.
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

jon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the most disgusting hotel I have ever been in. Mold in bathroom. Burn holes in blankets. Floor tiles loose. I was afraid to touch the AC. Went to complain and guy at front desk was gone on break. I left keys at desk and went to another hotel. Place should be torn down!!
Stayed 1 night in Aug 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

RAMAZAN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What an horrible place this is. A damaged car ( accident and damaged body with knife) was parked on disabled parking spot. I booked non smoking room but it was smelling cigarettes & marijuana in room and common places. It was smelly and stinky, dirty rooms hallways. Avoid this place for your own health and safety. I felt unsafe in the area and worried about my car would get damaged. Never going back there again!
Stayed 1 night in Aug 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

4/10 Poor

nathaniel

Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

4/10 Poor

James

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The rooms were disgusting and dirty as if they had not been cleaned in a bit. The pillows had dried blood on them, the bed spreads were burnt and holey, and roaches were not only in the bathroom but in the bed themselves. There was an ever present smell of cigarette smoke and marijuana and some sort of food smell at all times.
Stayed 1 night in Aug 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

4/10 Poor

Gabriella

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

4/10 Poor

Wesley

Travelled with partner
Disliked: Staff & service, amenities
Don't be fooled by the amenity list. There is no hot tub. Breakfast is just an apple and granola bar in a paper bag, and only on weekends. The staff might not be friendly. There might be mysterious stains on the sink and curtains. The police might show up as you're trying to check out. But if you're just looking for a comfortable bed close to Dorney Park as I was, it'll get the job done.
Stayed 2 nights in Jul 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

8/10 Good

Albert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The price is fair based upon lodging, staff took immediate action when i noticed insects. The staff is attentive.
Stayed 3 nights in Jul 2023
Response from A.M. General Manager on 19 Feb 2024
Thank you for your four out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
property was filthy and stinky. felt very unsafe
Stayed 2 nights in Jul 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

10/10 Excellent

Kadar sean, Barboursville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for short stays. Great staff. Thank you!
Stayed 1 night in Jul 2023
Response from A.M. General Manager on 19 Feb 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

6/10 Okay

Thomas

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bugs in the bathroom grossed us out and we left. We did not even stay the night!
Stayed 1 night in Jul 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than compketely satisfying. We hope you will give us another opportunity to exceed your expectations.

6/10 Okay

sue

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The cleaning staff was great, although, and all honesty, the hotel is a dump. Our bedspread was full of cigarette burn holes, as well as the rug. The carpeting was so gross we couldn’t remove our shoes. There was no bedskirt on the boxspring, towels were Fred bear. There is no hairdryer. Our room reeks of cigarette smoke.
Stayed 1 night in Jul 2023
Response from A.M. General Manager on 19 Feb 2024
Thank you for evaluating our property. We hope you will give us another opportunity to exceed your expectations.

6/10 Okay

R. Alan

Travelled with partner
Disliked: Staff & service
This is a good price for a room that has a bed. Didn't feel especially safe but we had no issues
Stayed 1 night in Jul 2023
Response from A.M. General Manager on 19 Feb 2024
Thank you for evaluating our property. We hope you will give us another opportunity to exceed your expectations.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from A.M. General Manager on 19 Feb 2024
Thank you for your eight out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

6/10 Okay

Edward

Liked: Cleanliness
Breakfast bag snacks on weekends only Weekdays no breakfast
Stayed 6 nights in Jun 2023
Response from A.M. General Manager on 19 Feb 2024
Thank you for evaluating our property. We hope you will give us another opportunity to exceed your expectations.

4/10 Poor

Tyler

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked this stay specifically because the website said they had a hot tub. When I called to ask the office about it they said it was a jacuzzi room and it had to be rented for an extra price. Very disappointed.
Stayed 1 night in Jun 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We found bed bugs in our bed when we woke up in the morning. They had bitten overnight. The place was in general disrepair- a hole in the wall, cigarette holes in the bedding, a dripping faucet, stained sheets and towels, rusty and poorly attached towel rack, cobwebs hanging from the ceiling...... The smell of pot was everywhere and overwhelming in the halls and staircase. Breakfast was only served at the inconvenient times of 6-7am and 10-11am. Stay away from this place.
Stayed 1 night in Jun 2023
Response from A.M. General Manager on 19 Feb 2024
We apologize your experience was anything less than completely satisfying. We hope you will give us another opportunity to better serve you in the future.