Terrace/patio

Reviews of Residence Inn by Marriott Albuquerque Airport

3 out of 5
Residence Inn by Marriott Albuquerque Airport
2301 International Ave Se, Albuquerque, NM

Reviews

9.2

Wonderful

Rating 10 - Excellent. 451 out of 666 reviews" "
Rating 8 - Good. 157 out of 666 reviews" "
Rating 6 - Okay. 38 out of 666 reviews" "
Rating 4 - Poor. 14 out of 666 reviews" "
Rating 2 - Terrible. 6 out of 666 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

STEPHEN, buckeye

Travelled with family
Liked: Property conditions & facilities
Nice staff and good breakfast
Stayed 2 nights in Mar 2024

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Extra charges
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located near plenty of food places. Quiet despite it being pretty full. Staff was friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Stayed 2 nights in Feb 2024

8/10 Good

Casi Marie, Hammond

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean but not enough bags for trash or soap to wash my hands
Stayed 4 nights in Feb 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Staff was friendly & helpful
Stayed 4 nights in Feb 2024

8/10 Good

Trina

Liked: Staff & service
Laundry room taking card. But need more options of laundry soap.
Stayed 1 night in Jan 2024

8/10 Good

Aari

Liked: Staff & service
Good simple stay in Albuquerque. Close to the highway so you can get around easy. Convenient.
Stayed 1 night in Jan 2024

10/10 Excellent

DARIUS, Owasso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rochele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in process was easy and pleasant. We stayed in a king size suite which is big and very comfortable. The amenities are great and the parking is gated so we felt our vehicle was safe. Very nice hotel!
Stayed 1 night in Jan 2024

10/10 Excellent

Ming Yee Baby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient and comfortable
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Evelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fixing a problem
Our one night stay prior to flying out the next day was wonderful. Our initial room had a non working thermostat and we were moved right across the hall to an upgraded room. They were wonderful in solving the issue and we will return.
Stayed 1 night in Dec 2023

10/10 Excellent

James Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the pool and the assistant manager going out of his way to do us a favor.
Stayed 1 night in Dec 2023

10/10 Excellent

Ermelinda Gonzales

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went above and beyond to accommodate my arriving early. The room was very clean and large. The free breakfast was top quality. Excellent. All around this place was fantastic!
Stayed 1 night in Nov 2023

10/10 Excellent

Osha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel near the airport. Breakfast was good too.
Stayed 1 night in Nov 2023

10/10 Excellent

Dominic

Stayed 1 night in Nov 2023

8/10 Good

John

Stayed 1 night in Nov 2023

6/10 Okay

Melvin

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The fireplace wasn’t working. We called the front desk and we were informed that there wasn’t enough staff working to start the fireplace. Paid extra for parking that was not included in the room information.
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome room, comfy bed and quiet hotel that was located right near the airport and near many restaurants.
Stayed 1 night in Oct 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to highways
Stayed 1 night in Oct 2023

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine except, they had a small surcharge for parking, they had no shuttle to the airport, and the shower head was so high, the hot water was cool by the time it hit you.
Stayed 1 night in Oct 2023

10/10 Excellent

Jungshik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located near the airport and i-25. Also very close to Univ of New Mexico. The room is very spacious with a full kitchen. I also like the fact that there are multiple drawers for storing clothes, which has disappeared for many hotel rooms these days.
Stayed 2 nights in Oct 2023

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness is spectacular. Definitely coming back again.
Stayed 1 night in Oct 2023

6/10 Okay

Dawn

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not great
We were really disappointed. There was no soap or towel at the bathroom sink and the shower soap was attached to the wall so each time you needed to wash your hands you had to step into the shower to get body wash. It really felt like the room didn’t get a total flip. The breakfast was mediocre. This was not worth the price paid.
Stayed 1 night in Oct 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Brandon

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Amanda

Liked: Staff & service
Disliked: Cleanliness
Manager and front desk are friendly. The water in the shower was cold. Tv did not work properly.
Stayed 2 nights in Sep 2023
Response from AGM on 30 Sep 2023
I do apologize for the inconvenience you had during your stay. We do appreciate you bringing these concerns to our attention. We will be working on these issues to be prevented in the future. Thank you again.

6/10 Okay

Donna

Liked: Cleanliness, property conditions & facilities
Overall a decent overnight stay but.... Telephone in room didn't work; hot water in bathroom sink never got above lukewarm so we used the bathtub faucet for hotter water; the TV stopped working; and most annoying was a request to the front desk to contact the room above us and ask that they settle down @ 9pm due to the thumping and running around the room that had been going on for over an hour. At 10pm, called the front desk again because the activity had not stopped. We were told they didn't answer the phone so NOTHING was done. We asked the person to call again, visit the room or MOVE US!! Apparently, contact was made as the noise finally stopped but really, if no one answered and you have a complaint, wouldn't you send someone to check it out? Very disappointed in the evening staff and their dealing with a disruptive party.
Stayed 1 night in Sep 2023
Response from agm on 30 Sep 2023
I do apologize for the inconvenience you had during your stay. We do appreciate you bringing these concerns to our attention. We will be working on these issues to be prevented in the future. Thank you again.

4/10 Poor

Matthew

Travelled with family
They did not honor my Expedia reservation for the type of room I reserved. Hotel room was dirty. Spiders in the bathtub. Staff did fulfill a request for our room refresh which they said they would do. I recommend finding a completely different hotel. We will not be back to this property.
Stayed 4 nights in Sep 2023
Response from AGM on 30 Sep 2023
I do apologize for the inconvenience you had during your stay. We do appreciate you bringing these concerns to our attention. We will be working on these issues to be prevented in the future. Thank you again.

8/10 Good

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
View out our windows was not the greatest. Tried to check in online and had difficulty checking in. Someone did come to the front desk to help, but I struggled for about 15 minutes prior to that. No more oatmeal left for the breakfast, and they didn’t replenish it. Very clean and comfortable. Quiet. Nice workout room, pool and jacuzzi, and business center. Would stay here again if in the area.
Stayed 1 night in Sep 2023
Response from AGM on 30 Sep 2023
Thank you so much for your rating. We hope to see you again soon!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, clean. Had to pay to park. $4.17, not that much but first time a facility like this charged. There was no mention at signing up
Stayed 3 nights in Sep 2023
Response from AGM on 30 Sep 2023
Thank you so much for your rating. We hope to see you again soon!

10/10 Excellent

Zulma

Stayed 1 night in Sep 2023
Response from AGM on 30 Sep 2023
Thank you so much for your rating. We hope to see you again soon!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
This is a typical airport property. The convenience outweighs the aesthetics.
Stayed 1 night in Sep 2023
Response from AGM on 30 Sep 2023
Thank you so much for your rating. We hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from AGM on 30 Sep 2023
Thank you so much for your rating. We hope to see you again soon!

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
It is what you would expect from an airport property.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on 4 Sep 2023
Thank you Shawn for leaving a review. We appreciate your feedback!

10/10 Excellent

JOAN

Stayed 1 night in Sep 2023
Response from AGM on 30 Sep 2023
Thank you so much for your rating. We hope to see you again soon!

10/10 Excellent

Gregory

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Love the spacious rooms. Breakfast included. Great value
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 4 Sep 2023
Thank you Gregory for leaving a review. We appreciate your feedback!

10/10 Excellent

Joan

Stayed 1 night in Aug 2023
Response from AGM on 30 Sep 2023
Thank you so much for your rating. We hope to see you again soon!

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Assistant General Manager on 24 Aug 2023
Thank you Jesus for letting us know how your stay was. We are pleased that you gave us a 5 out of 5. We hope to see you again soon!

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms were lovely and comfortable. But the water never got hotter than slightly warm. And there was a bright intermittent flashing from a smoke alarm that made it hard to sleep.
Stayed 1 night in Jul 2023
Response from Assistant General Manager on 5 Aug 2023
Hi Holly we appreciate the time you took to tell us about your experience. We apologize that it wasn't up to expectations. We are looking further into these issues, to prevent them from happening again! Thank you again!

6/10 Okay

Irma

Disliked: Staff & service
Stayed 2 nights in Jul 2023
Response from Assistant General Manager on 24 Jul 2023
Thank you Irma for leaving us review. We would love to know what we could do better!

10/10 Excellent

john, Phoenix

Stayed 1 night in Jul 2023
Response from Assistant General Manager on 5 Aug 2023
Thank you John for the 5 star rating. Hope to see you again soon!

6/10 Okay

Charles L

No housekeeping unless you scream and cry. “It’s because of COVID.” COVID? COVID?! Thank you. Nice try.
Stayed 3 nights in Jul 2023
Response from Assistant General Manager on 18 Jul 2023
Thank you Charles L for taking the time out of your busy day to let us know how your stay was! We apologize that it was not up to your expectations! Our goal is to make sure our guests are heard and we will be sharing this information to help make things right moving forward! Thank you again!

10/10 Excellent

onnica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and room were Wonderful! Breakfast was incredible!
Stayed 1 night in Jul 2023
Response from Assistant General Manager on 18 Jul 2023
Thank you Onnica for taking the time out of your busy day to let us know how your stay was! We are pleased to hear you enjoyed it! We hope to see you again soon!

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Solid spot for short stay near airport, nothing else to recommend it.
Stayed 1 night in Jul 2023
Response from Assistant General Manager on 18 Jul 2023
Thank you Alice for taking the time out of your busy day to let us know how your stay was! We are pleased to hear you enjoyed it! We hope to see you again soon!