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Reviews of Hawthorn Suites by Wyndham Albuquerque

2.5 out of 5
Hawthorn Suites by Wyndham Albuquerque
1511 Gibson Blvd SE, Albuquerque, NM

Reviews

7.6

Good

Rating 10 - Excellent. 261 out of 1001 reviews" "
Rating 8 - Good. 389 out of 1001 reviews" "
Rating 6 - Okay. 218 out of 1001 reviews" "
Rating 4 - Poor. 92 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Hawthorn Suites on 18 Oct 2020
I'm glad you enjoyed your stay, hope to see you again.

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2020
Response from Hawthorn Staff on 14 Oct 2020
Thank you for taking the time to leave a review.

8/10 Good

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Hawthorn staff on 14 Oct 2020
Thank you for taking the time to leave a review.

4/10 Poor

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Staff on 5 Oct 2020
Thank you for taking the time to leave a review.

6/10 Okay

Donald

Liked: Cleanliness
Disliked: Room comfort
Saved on shampoo
Shower in room did not work. Wasn’t offered a different room. It was evident the shower hasn’t worked for a while
Stayed 1 night in Oct 2020
Response from Staff on 5 Oct 2020
Thank you for bringing this problem to our attention. I'm sorry you had a problem with the shower. We will be sure to get it taken care of.

8/10 Good

Venora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, felt save, service was good
Stayed 1 night in Sep 2020
Response from Hawthorn Suites on 9 Sep 2020
Thank you for staying at Hawthorn Suites, Venora. We are so glad you enjoyed your stay. We really hope to see you again the next time you are in Alburquerque.

10/10 Excellent

Lusiana

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Ash on 21 Aug 2020
Thank you for staying at Hawthorn Suites Albuquerque.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a nice room after our key would not work after moving into the first room. The desk could not open first room with their key nor maintenance key. Finally door did open with my key and we were moved to another room where key worked however the shower only had hot water.
Stayed 1 night in Aug 2020
Response from Ash on 20 Aug 2020
I apologize for the inconveniences you experienced during your stay. We do hope you give us another chance and let us show you how great we are.

6/10 Okay

Virginia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not satisfief
I booked through hotels.com and asked for a queen smoking. I checked in and the person at register put us in non smoking and stated it would be extra charge if we wanted to change. He then told us we had to put an additional 50$ deposit and it would be reimbursed at checkout. Checked out after 3:00am and was told it would not be reimbursed for a couple of days I asked for printout receipt and was told they couldn’t it would be on email
Stayed 1 night in Aug 2020
Response from Luis on 17 Aug 2020
Thank you for your feedback. Your comments will be shared with the staff.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Customer service was good. Building is old and dirty. Mold was growing in toilet
Stayed 1 night in Aug 2020
Response from Luis M. on 17 Aug 2020
Thank you for your feedback. Your comments will be shared with the staff

2/10 Terrible

Justin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
killer night !
Middle of night someone opened our window that we had no idea it was broken and assumed locked It was floor level . Toilet was not working and there was mold around the seat or growing bacteria, the sink was leaking and the carpet was wet . Bed was lumpy and smelled of mold in room. We called hotels.com & no help ! I was placed on hold and then eventually hung up after I requested a manager help the person looking for a room for us gave up looking . Assuming this site has hit an all time low in customer help ! We went with another online company & they were 10 times better !
Stayed 4 nights in Jul 2020
Response from Guest services manager on 17 Aug 2020
Thank you for your feedback. Your comments will be shared with the staff.

10/10 Excellent

eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Ash on 20 Aug 2020
Thank you for staying at the Hawthorn Suites Albuquerque, Eric. We do hope to see you again.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was are first time staying there. Me & my family enjoyed ourselves.
Stayed 1 night in Jul 2020
Response from Luis M on 17 Aug 2020
Dear Cassandra, Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Albuquerque. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks

6/10 Okay

Gregory

Business traveller
Disliked: Room comfort
Stayed 1 night in Jul 2020
Response from Ash on 20 Aug 2020
Thank you for staying with us Gregory.

8/10 Good

HANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Ash on 20 Aug 2020
Thank you for taking the time to leave a review Hang. We appreciate it and our glad you had a pleasant stay.

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2020
Response from Ash on 20 Aug 2020
I'm sorry to see you didn't have as enjoyable stay as we would have liked.

6/10 Okay

Danny

Stayed 1 night in Jul 2020
Response from Ash on 20 Aug 2020
Thank you for taking the time to leave a review Danny.

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right Price
The experience was decent. The price was great for a Saturday and if I had the chance I would stay there again.
Stayed 1 night in Jul 2020
Response from Ash on 20 Aug 2020
Thank you for the feedback Jason. I'm glad you had a good stay and look forward to the next time your in Albuquerque.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Ash on 20 Aug 2020
Thank you for choosing to stay at Hawthorne Suites Albuquerque, Patricia.

2/10 Terrible

Xavier

Disliked: Cleanliness
Was just ok. Found one bed bug on the stool
Stayed 1 night in Jul 2020
Response from Hawthorn Suites on 20 Aug 2020
I'm sorry to hear that Xavier. We do wish you would have brought it to the staff's attention.

8/10 Good

Nobody

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home
It waz just like home
Stayed 1 night in May 2020
Response from Hawthorn Suites on 20 Aug 2020
We're glad you felt that way staying here. We strive to make every guests stay pleasant and relaxing. We look forward to having you back.

2/10 Terrible

Carlos

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Literally the most disgusting hotel/motel I’ve ever stepped foot in. Dead cockroaches, stained towels, blood spotted bed sheets, burned out light bulbs, clogged toilet... i could literally keep going and we only stayed there for 4 hours. We were passing thru ok a cross country road trip and needed a place to get good sleep for the road ahead. What we got was an uneasy feeling that our truck would get broken into, and a rock hard bed that had a matress so thin that it could double as a yoga mat. I will NEVER stay in a windham hotel again in my life. Please do yourself a favor and steer way clear of this place unless your looking for a place to shoot up some drugs.
Stayed 1 night in Jul 2020
Response from Hawthorn Suites on 20 Aug 2020
I'm truly sorry to hear of your experience at our hotel.

10/10 Excellent

Rashil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front
Stayed 1 night in Jul 2020
Response from Ash on 20 Aug 2020
Thank you Rashil.

6/10 Okay

Dustin

Stayed 1 night in Jul 2020
Response from Hawthorn Suites on 20 Aug 2020
Thank you for leaving a review Dustin. We hope to see you again.

4/10 Poor

Pedro

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty rooms .The restroom that makes a lot of nois
The clerk at check in did not have a mask on . I asl her if the rooms had been sanitized she just said yea . Didn’t give any details on sanitizing anyways. The room had a water roach in the very corner of the wall in the carpet. I could tail it was not deep clean there was red hots behind the nightstand in between the two beds . The clock on the nightstand had not been cleaned it had just all over it you can tell when somethings been cleaned and sanitized and the restroom vent has a rattling noise we couldn’t even shower comfortably with that noise on room #126 . It is a shame to see their affiliated with the Wyndham
Stayed 1 night in Jul 2020
Response from Hawthorn Suites on 20 Aug 2020
I'm sorry to hear about your experience at our hotel, Pedro.

6/10 Okay

Larry

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Hawthorn Suites on 20 Aug 2020
thank you for staying with us, Larry.

8/10 Good

Justin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
My experience for $80+ a night
There was dust/ dirt along the ledge of the window. A/C needs to be recharged, not cool enough , even set on High Cool. Also ice machine did not work on the second floor, bought 10 lbs, of ice at Walmart.
Stayed 1 night in Jul 2020
Response from Hawthorn Suites on 20 Aug 2020
I'm truly sorry to hear of your discomforts at our hotel. I do wish you would've contacted our front desk about the a/c. We could have moved your room for you. Once again, I do apologize for the issue with the a/c.

6/10 Okay

Maureen

Disliked: Cleanliness, property conditions & facilities
Pick another (any other) place
The room was shabby at best. The A/C dials were missing any markings. The room was sweltering and I had to guess where to set the knobs to cool it off which took many tries. The tub was filthy and had cigarette burns on the edge of the tub. Carpet was frayed and missing small patches. There were no breakfast options. The hallway was a potent combination of awful air freshener, weed smoke and stale cigarette smoke.
Stayed 1 night in Jun 2020
Response from Hawthorn Suites on 20 Aug 2020
I'm sorry to hear of your experience at our hotel.

4/10 Poor

Brian, Arizona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On check in it was very time consuming due to the fact the clerk was much more interested in the telephone than providing service to me. I was not familiar with Hawthorne Suites hotel but I sure am now. I mistakenly thought that beibg a Wyndham hotel it would be acceptable. But after completing check in. I stepped into a filthy elevator. Then traveled up a hallway saturated in stale cigarette smoke. Then when arriving in my non smoking room, i havent ever had the experience of having an ottoman in my room but having no chair. . For entertainment I watched out my window a vehicle being ransacked in theparking lot. Just waiting for wht comes next.
Stayed 1 night in Jun 2020
Response from Hawthorn Suites on 21 Aug 2020
I'm sorry to hear about your experience at our hotel.

6/10 Okay

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV remote control was to be fixed but never did. Tried repeatly to get WIFI, but finally came in after midnight.
Stayed 1 night in Jun 2020

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read review before booking this hotel!
When we arrived at the hotel we realized it was in a terrible part of town. Check in process was easy, however the agent didn’t communicate with us that they were taking an extra $50 deposit from my credit card in addition to the room charge. I will get that money back in a few days but for some people that might be a financial burden. Next...we got into the room and it was like a hotel room from the 70s. The main door to the room would not automatically close. You had to push it shut. The hallway smelled like weed. The towels were as rough as sand paper. The side door exit door lock was broken ( in that neighborhood it didn’t make me feel very safe). The complimentary breakfast was not available which I understand due to COVIDl, however; I stayed at many other hotels on this trip and they offered a breakfast to go (apple, granola bar, etc). Overall, I would never stay at this hotel again. I picked it because it was a Wyndham property which has a decent reputation. I was very disappointed😒
Stayed 1 night in Jun 2020

10/10 Excellent

jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service
had a 2 night stay here.first night was unable to connect to the wifi. told the front desk clerk Alan and he immediately put us in another room. had no tv reception in the new room which he immediately fixed. fast courteous service from all the staff, but Alan was great
Stayed 2 nights in Jun 2020
Response from Luis M. on 17 Jul 2020
Dear Jack,Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Albuquerque. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendliness of Front desk staff and close to airport
Stayed 1 night in Jun 2020

10/10 Excellent

Ronnie

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent 👍
Always stay at this hotel exclusively. I've had some issues in the past. But overall I enjoy the atmosphere and relaxing stays. That keeps us coming back.
Stayed 1 night in Jun 2020
Response from Luis M on 17 Jul 2020
Dear Ronnie,Thank you for taking the time to tell us about your experience at Hawthorn Suites by Wyndham Albuquerque. It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
OK place to stay
2nd night, no phone or TV service.
Stayed 2 nights in May 2020

6/10 Okay

EDWARD

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Adequate but barely
Was disappointed that was not informed that there would not be a breakfast provided. The bed was hard and was not provided an additional pad when asked for one
Stayed 7 nights in May 2020

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wounderful place very kind and respectful and one of the greatest hotels i been at
Stayed 2 nights in May 2020

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Internet service was inoperable.
Stayed 1 night in May 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in May 2020

8/10 Good

Levi

Stayed 1 night in May 2020

6/10 Okay

Shane

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ehhh it's ok
No breakfast in the morning only coffee and juice. Coffee was cold the first day and no coffee the second and third day so didn't bother with the other days. Wifi was slow and always disconnecting from my devices.
Stayed 7 nights in May 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The shower was dirty, the towels they had out had dirt stains in them, and the WiFi barely worked.
Stayed 1 night in May 2020

4/10 Poor

Celesta

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Everything just had a tired look and feel.
Stayed 1 night in May 2020

6/10 Okay

Emilio

Stayed 1 night in May 2020

10/10 Excellent

Stephanie

Stayed 3 nights in May 2020

6/10 Okay

Robert

Stayed 1 night in May 2020

8/10 Good

Jerome

Stayed 1 night in May 2020

6/10 Okay

Verified traveller

Stayed 1 night in May 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness
Room smelled like smokers had been there, desk said no so we stayed put. Looked like hastily cleaned, not spotless.
Stayed 1 night in Apr 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
Front desk young lady was not helpful. She was snippy and rude.
Stayed 1 night in Apr 2020