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Reviews of Mandarin Oriental Al Faisaliah, Riyadh

Mandarin Oriental Al Faisaliah, Riyadh
King Fahad road, Olaya, Riyadh

Reviews

8.4

Very good

Rating 10 - Excellent. 69 out of 130 reviews" "
Rating 8 - Good. 30 out of 130 reviews" "
Rating 6 - Okay. 19 out of 130 reviews" "
Rating 4 - Poor. 4 out of 130 reviews" "
Rating 2 - Terrible. 8 out of 130 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Faisal

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I stayed there when it was the rosewood it is no more five star hotel very clear the standard of hotel went down . Rooms are fantastic but service food every etc went down . Value for money also it is basically a nice hotel with no management
Stayed 2 nights in Jul 2023

10/10 Excellent

NUHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad i choose them
overall it's was fabulous ,they were generous enough to fulfill my request:).
Stayed 1 night in Jun 2023
Response from Ahad on 3 Jul 2023
Thank you for choosing Al Faisaliah Hotel as your preferred hotel in Riyadh.

8/10 Good

Ahmad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to enhance the concierge services
Stayed 2 nights in Mar 2023
Response from Al Faisaliah Hotel on 15 Mar 2023
Dear Ahmad,Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we use to improve our services and quality levels. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have shared your comments with the relevant departments and the upper management to improve our products and services. We can assure you in your next visit that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Best Regards,Al Faisaliah Hotel

10/10 Excellent

MASHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect getaway
The renovations in this room is simply top notch. The new management has made this a real 5 star hotel.
Stayed 1 night in Jan 2022

10/10 Excellent

khaled

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying was perfect and the staff was friendly.
Stayed 2 nights in Nov 2021

6/10 Okay

Ziyad

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Nikhil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
The property is in an excellent location and the furnishings were nice. When we moved a chair, however, we found a pile of pretzel bits beneath it indicating only surface cleaning between guests. This improved after I complained. The internet was frequently interrupted and not secure (Google Chrome didn't even want to go there as the security was outdated). Room service menu is limited and expensive (and the food is generally over-seasoned and over-cooked). The restaurants in the building are also expensive with average food. During busy times it is impossible to get the front desk or housekeeping to answer the phone (all buttons for service on the phone are usually answered by a lady with barely adequate English who relays the messages rather than by the people in the department you are attempting to call). We had to walk a long distance through the middle of an Italian restaurant to reach the elevator to our suite. The noise from the same restaurant can be quite loud after 10 p.m. and can be heard inside the suite. It was an okay hotel for a few days, but I would not call it a five-star hotel.
Stayed 10 nights in Jun 2021

10/10 Excellent

Faisal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Stayed 1 night in Dec 2020

6/10 Okay

Khaledalmulhim, Alkhobar - saudi arabia

Travelled with family
Liked: Cleanliness
Not easy to reached... bad location because of that ... costed me 250 SAR ... as the reception says it’s not his fault neither I But unfortunately that makes me pay 250 sar for late check out . That means it’s not perfect Choice next time
Stayed 1 night in Dec 2020

4/10 Poor

Ahmed

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice stay.. poor service
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I had higher expectations, for me it’s important to have a working fridge and they took time to fix it, and impotent to have the spray for toilet and needed to install it,
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2020

4/10 Poor

youssef

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible stay
was terrible they have renovation in the bulding and should not accept reservations or at list to inform the customer. my reservation was for two night and i stay for one night only due to non comfortable stay and they refuse to cancel one night as my reservation was non refundable
Stayed 2 nights in Feb 2020

10/10 Excellent

Yasmin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like it it was wonderful stay
Stayed 2 nights in Feb 2020

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in Al Faisaliah Hotel for two nights during a business trip. The hotel was amazing, the room excellent, the service excellent. The staff were very friendly and helpful, and the food in the Brasserie for breakfast and dinner was fantastic. Unfortunately, the WiFi was not great so the connection was inconsistent and relatively slow.
Stayed 2 nights in Dec 2019
Response from Sudheer on 22 Dec 2019
Dear Mr. Sean, We really appreciate you taking the time to review your excellent experience at our hotel here on Expedia. Thank you very much for your words of praise, and We value your comments and suggestions which are shared with all and look forward to your return visit in a not too distant future.

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Ozge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Sudheer on 19 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Waleed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel
Stayed 3 nights in Dec 2019
Response from Sudheer on 15 Dec 2019
Dear Mr. Waleed, We really appreciate you taking the time to review your excellent experience at our hotel here on Expedia. Thank you very much for your words of praise, and we are looking forward to welcoming you back to Al Faisaliah Hotel in the near future. Yours in hospitality, Sudheer Ahmed

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Solid option in Riyadh for business travellers
Stayed 2 nights in Dec 2019
Response from Sudheer on 11 Dec 2019
Dear Mr. Simon, Thanks for staying with us. We appreciate your feedback! Thank you very much for your words of praise, and we are looking forward to welcoming you back to Al Faisaliah Hotel in the near future.

10/10 Excellent

Biju

Stayed 2 nights in Nov 2019

8/10 Good

Alicia

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Sudheer on 24 Nov 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Very old and not maintained well. Need so much work
Stayed 1 night in Nov 2019

10/10 Excellent

Nevila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Sudheer on 24 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Armin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Sudheer Ahamed on 30 Jul 2019
Dear Valued Guest, - Thank you very much for your review. We are very happy to learn that Al Faisaliah Hotel is your first choice in Riyadh and that you appreciate our service as well as our product. We look forward to welcoming you back in the near future and remain in the meantime with warmest regards, Yours in hospitality, Sudheer Ahamed E-Commerce Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Hrishabh, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Mamdouh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Al Faislliah Riyadh
Very enjoyable, clean spacious room great location
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Hadi

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The rooms are super big. Very clean and all amenities are available. Also, you can control the lighting and the curtains by smart room control.
Stayed 1 night in Feb 2019

10/10 Excellent

RBH, Saudi Arabia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything within the area, super clean their products are amazing !
Stayed 2 nights in Nov 2018

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best choices
Great Hotel, great Room
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Abdulaziz

Nice and comfortable room service was excellent from the people who give us time to see hotel from upper level
Stayed 1 night in Aug 2018

10/10 Excellent

Alanbar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Hameed Khan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel very spacious rooms got a free upgrade
Stayed 1 night in Feb 2018

2/10 Terrible

Yassar , khobar saudi arabia

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible experience, thin walls , noisy,
Thin walls , noisy hotel , incompetent management, very bad and very expensive breakfast! We couldn’t sleep because of the noise coming from next room , we complained about it without any result !
Stayed 1 night in Dec 2017

8/10 Good

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

ahmed , riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a lot of things are awesome in this hotel except for three things the variety of breakfast and freshness is not as you expected even though you pay a very high price for it. bread is not fresh as it should and not much food. we found some spots in the sheet of the bed and this is something you don't expect in a very highly rated hotel. I resided with my wife and my kid and they told me we will give you breakfast for two hundred riyals for all of you. when we checked out they charged me 82 more riyals more for the kid even though we had an agreement with the receptionist. this is something you really don't like when you check out of the hotel and you conclude your experience and it scratches the integrity of the hotel administration.
Stayed 1 night in Sep 2017

10/10 Excellent

Jerwin John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete package
Everything is perfect I visited four different 5 star hotel and one 3 star hotel in Riyadh... And I ranked them first. They have the complete package I believed.. refreshments and bath room stuffs...high 5 as well in their customer 's service, the reception, the concierge staff Jon-jon and my butler Gropal.
Stayed 1 night in Jun 2017

8/10 Good

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing suit. Confy bed. Perfect location. Awsome. Nice restaurant around amd mall as well

10/10 Excellent

ALAWI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best suite u can get in Riyadh
Amazing suite , lets say the best in the city ! Helpful butlers and an excellent room dining menu

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort